I ordered a model OP-OL04S-brn, zero gravity chair and it came missing parts. When I contacted customer service, I received a very nice email from Katie Chapman, Customer Service representative and after asking me several questions (like color, model, order number, etc.) she nicely told me they couldn't help me.
How hard is it to send me a few missing parts? I would have gladly paid for the postage but that wasn't in the cards.
I guess they get this junk from China and just pass it on to the the American consumer. All I can say is: BUYER BEWARE!
Monetary Loss: $110.